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Kai‚whina - Position Description

Position Title:



Direct Reports:




Hibiscus Hospice / Warkworth Wellsford Hospice



October 2017


Reporting To:

Family Support Team Leader



0.4 FTE (16 hours)


Position Objective

  • To provide support and advocacy services for Mâori patients and whânau/families on the Hibiscus Hospice and Warkworth Wellsford Hospice programme of care
  • To establish and maintain effective relationships with Rodney District Mâori and Mâori Health Providers to promote the hospice services
  • To develop and provide educational sessions around Mâori concepts of Spirituality, Death & Dying, and Treaty of Waitangi to the Hibiscus Hospice, Warkworth Wellsford Hospice and wider Rodney Community, as appropriate
  • To assist Hibiscus Hospice and Warkworth Wellsford Hospice with the development of Mâori policies and procedures
  • To provide mentorship to staff at Hibiscus Hospice and Warkworth Wellsford Hospice in ways of working with Mâori.


Key Accountabilities and Expected Results


Expected Results

Develop an outstanding organisational culture and workforce

  • Champions Hibiscus Hospice and Warkworth Wellsford Hospice in the wider community, maintains a professional appearance and image
  • Links values to service development
  • Recognises the role of the Treaty of Waitangi in the context of hospice and palliative care
  • Recognises diversity and the need for care that supports each person’s/families unique hopes and needs
  • The development and implementation of educational sessions for staff and volunteers
  • Promotes a Mâori world view through the development and implementation of educational sessions including Te Tiriti o Waitangi, Spirituality, and Mâori Concepts of Death and Dying
  • Participates in CPC and IPU multidisciplinary team meetings ensuring Mâori cultural needs are recognised and discussed
  • To assist with the development of Mâori policies and procedures
  • Participates in organisational planning meetings to advocate for Mâori and to facilitate consultative processes to ensure the needs of Mâori are provided for
  • Collates and presents data on a three-monthly basis to the Family Support Team Leader to inform operational and strategic planning
  • Participates in policy and protocol development to ensure considerations specific to Mâori, are embedded within organisational culture
  • To ensure that the Kaiawhina information leaflet reflects the role and services offered by the Kaiawhina at HH and WWH
  • To develop information material that is specific to Mâori as agreed with the Family Support Team Leader
  • Participates in Hospice NZ initiatives as agreed with the Family Support Team Leader
  • Acts to mentor staff in ways of working with Mâori



  • Effectively communicate in a compassionate and professional way with patients, families and other members of the team
  • Excellent written skills producing clear concise letters / reports as required
  • Ensure all potentially dissatisfied patients / relatives are immediately referred the Family Support Team Leader, or in their absence the Clinical Manager, or in their absence the CEO
  • Is aware of current service issues, current activities and organisation wide information
  • Attends and actively participates in team meetings.
  • Deals effectively with challenging situations, referring on to appropriate person
  • Builds effective relationships within HH, WWH and the wider Health sector


Improve patient and family/whanau experience and safety

  • Care for the Mâori Community
  • Whânau are relaxed and comfortable in accessing Palliative Care
  • To improve patient and family/whanau experience and safety
  • Facilitates access to hospice services for individual patients and whanau by providing active liaison between Hospice and Primary Care agencies
  • Provides liaison, support and advocacy to all Mâori patients and their whanau where appropriate
  • Receives referrals and assesses the needs of patients and their families
  • Actively facilitates the process for early referral/awareness of Mâori patients who are known to be on the HNS programme or who have been accepted onto the programme to the Kaiawhina service


  • Quality and Risk Programme
  • Contributes to the development of policies and procedures
  • Participates in project management as required
  • Contributes to development and completion of audits, patient satisfaction surveys and quality improvement initiatives as required
  • Line Manager and/or Clinical Manager are advised of any issue that could adversely affect the delivery of services, the safety of patients and staff or the reputation of the service


Community and Collaboration – a whole system approach

  • Develops and maintains the Kaiawhina role within Hibiscus Hospice, Warkworth Wellsford Hospice and wider Rodney District
  • Facilitates networking opportunities for Hibiscus Hospice and Warkworth Wellsford Hospice at a Management, Education and Clinical level with Mâori health providers, community groups and Iwi in the Waitemata District and promotes Hospice services to Mâori.
  • Maintains and develops relationships and collaborative practices with local Kaumâtua and other key Mâori to facilitate acceptance of the role within the Mâori community of the Rodney district
  • Strong professional relationships are in place with key personnel internal and external to Hibiscus Hospice and Warkworth Wellsford Hospice


Wise Stewardship and Improve Sustainability

  • Strategic and Business Planning
  • Contributes to annual business planning process as appropriate
  • Financial
  • Actively participates with team to ensure that financial performance meets budget annually

Any other Reasonable Duties

  • Any other reasonable duties as required by the Family Support Team Leader HH/WW in order to support a happy, safe and high performing work environment.
  • Meet employee responsibilities in accordance with Appendix 1.



Important Working Relationships


  • Staff across the Northern Hospice Alliance


  • Patients, families and visitors to the Hospices
  • General Practitioners/Primary Healthcare Services
  • Aged Residential Care Facilities
  • Other Health and Social Service Agencies


Person Specification



  • Excellent verbal, non-verbal and written communication skills
  • A high level of proficiency in te reo Mâori and Tikanga Mâori
  • Knowledge of Principles of the Treaty of Waitangi and biculturalism
  • Cultural awareness and sensitivity in dealing with people from diverse backgrounds and ethnicities
  • Awareness of current government healthcare policies, codes, guidelines and legislation
  • Ability to develop and maintain professional collaborative relationships within the multidisciplinary team
  • Tertiary qualification in social work, counselling or community development
  • Innovative and able to use initiative within the boundaries of the role
  • Previous work experience in the Health sector
  • Flexibility in adapting to changes as required


Appendix 1

General Responsibilities of an Employee of the Northern Hospice Alliance.

The following responsibilities are shared by all Northern Hospice Alliance staff. Please read this section carefully as it contains important information that applies to your role every day.

General Responsibilities


What’s Expected of You

Professional Standards

  • Maintain any qualifications, including registrations and practising certificates, required for legal and safe practice
  • Keep yourself up to date on knowledge, best practices and legislation relating to your work
  • Make a personal contribution towards effective and efficient working relationships with your team and other NHA Teams
  • Ensure you carry out your work in a way that is customer focused and meets professional standards
  • In conjunction with your manager, identify your own training needs and plan to meet these needs
  • Manage your own time and prioritise your work effectively.


Legislation, Regulations and Organisational Policies

  • Be familiar with and adhere to the provision of:
  • All relevant acts and regulations
  • All organisational policies
  • Relevant procedure manuals.


Health and Safety

  • Carry out work in a healthy and safe manner
  • Encourage and assist others to work in the same way
  • Report and rectify any unsafe workplace conditions/practices
  • Complete an accident report for any accident, injury or near miss which has taken place at work in a timely manner
  • Co-operate with, support and promote health and safety actions and initiatives in the workplace
  • Read and understand the health and safety manual and the emergency plan
  • Keep your knowledge of identified hazards up-to-date.



  • Adhere to the Privacy Act 1993 and the Health Information Privacy Code 1994 and subsequent amendments in regard to the non-disclosure of information
  • Strict confidentiality of patient, applicant and employee information is maintained at all times.



  • Thoughtful of other people and take time to put yourself in other people shoes
  • Positive about what we can achieve, high standards and motivate others to achieve
  • Open, flexible and accepting of challenges
  • Treat others as you would like to be treated
  • Honest with yourself and with others
  • Resources are used thoughtfully and effectively
  • Behave and work in a responsible and ethical manner that is consistent with your profession
  • Understand that everyone has a voice and therefore you listen, acknowledge and respond appropriately
  • Recognise that each individual brings unique qualities to contribute to the group.