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IPU Coordinator - Position Description

Position Title:

IPU Coordinator HH


Direct Reports:

IPU Nursing Team



Hibiscus Hospice



June 2017


Reporting To:

Nurse Team Leader HH



1.0 FTE
40 hours per week, Mon - Fri


Position Objective

The purpose of the IPU Coordinator role is to ensure the provision of specialist palliative care to patients and their families in the Inpatient Unit through the coordination of care and the management of the Inpatient Unit nursing team.


The role will work as part of the rostered establishment alongside the nursing team but will be allocated one paper day per week to undertake non-clinical duties that fall within this role.


The role will be supported by the Nurse Team Leader and will work closely with the Clinical Development Specialist and the Referral Coordinator.



Key Accountabilities and Expected Results


Expected Results

Assists the provision of quality, comprehensive palliative nursing care


  • Ensures clinical service provision for the Hospice is driven by organisational values, vision and strategy
  • Takes primary responsibility for the daily oversight of what is occurring in the Inpatient Unit to ensure the nurses are well supported and patient/family needs are being met
  • Works alongside the nursing team, carrying an 80% patient load (four out of five days) dependant on the agreed acuity of the Inpatient Unit.
  • Communicates as needed to external providers: primary and community providers, such as the DHB’s, District Nurses, Te Puna Hauora, ARCF’s
  • Undertakes the role of Restraint Coordinator ensuring compliance with Health & Disability Standard
  • Attends organisational meetings, multidisciplinary meetings, case review and family meetings as required


Empowers the Team


  • Work with the Nurse Team Leader to effectively lead the Inpatient Unit nursing team by:
    • Role model required behaviours to facilitate positive team culture
    • Using coaching techniques with individual staff to ensure expectations are understood and negative behaviours are discouraged.
    • Supporting the work of the team by facilitating the planning, implementation and evaluation of care to patients and families in a manner which promotes excellence and reflects organisational values.
  • Actively participants in and supports optimal functioning within the MDT.
  • Actively participates in educating staff on a daily basis and works with the Nurse Team Leader and Clinical Development Specialist to implement nurse competencies and develop in-service education to achieve best practice
  • Supports staff development through coaching and mentoring to ensure that nurses practice safely within their scope and are adequately skilled and resourced
  • Accesses clinical supervision and support programmes as required
  • With the support of the Nurse Team Leader jointly complete staff development plans and performance appraisals for each member of the Inpatient Unit nursing team annually
  • Implements the orientation of new staff and in-service education for nursing staff and students
  • Encourages a multi professional team oriented culture by developing positive, effective working relationships with all staff by clearly communicating expectations
  • Maybe required to be part of the Senior Nurse oncall systems for after- hours support.


Effectively manages resources including staff, supplies, products and medication within an agreed annual budget

  • Takes responsibility for the IPU roster including the volunteer roster, ensuring safe levels of care and alignment of roles, effective workload distribution, staff technical competencies and expertise ensuring wise stewardship of resources including monetary.
  • Ensure the provision of supplies, equipment and medications for the IPU.
  • Ensure that volunteers working within the IPU are well supported, communicated with and working within their scope of role.
  • Maintains effective relationships with suppliers of pharmaceutical and other suppliers

Effectively manages risks to meet compliance regulations and legislation

  • Ensures compliance with Health and Safety, Infection Control and Fire regulations.
  • Implements measures to control hazards and ensure all staff members are aware of hazards.
  • Ensures all IPU nurses attend compulsory annual education updates
  • Ensures the correct and safe storage, administration and disposal of all drugs and devices.
  • Maybe required to participate in the Infection Control Committee.
  • Promotes activities related to Infection Control.
  • Advises Nurse Team Leader of any recurrent issues or themes impacting on staff or patient/family well-being.
  • Ensures staff understand their responsibilities when responding to disaster
  • Processes security risks in the In-patient Unit

Plans and implements quality programmes to improve the service


  • Actively seeks opportunities to improve quality of service provision by:
    • Identifying areas for improvement
    • Auditing and completing the quality cycle
    • Implementing quality measures as demonstrated by audit results
    • Encourages all staff to seek opportunities for continuous improvement in quality of service.
  • Critiques and uses research to develop best practice.
  • Contributes to the on-going assessment and development of policies and procedures through the reviewing of documentation, policies and procedures
  • Manages complaints, incidents and accidents according to Hospice procedures

Any other Reasonable Duties

  • Any other reasonable duties as required by the Nurse Team Leader in order to support a happy, safe and high performing work environment.
  • Meet employee responsibilities in accordance with Appendix 1.


Important Working Relationships


  • Clinical Services Manager
  • Nurse Team Leader
  • Clinical Development Specialist
  • Referral Coordinator
  • Nursing Teams
  • Medical and Family Support Teams
  • Clinical Volunteer Coordinator
  • Staff across the Northern Hospice Alliance


  • Patients, families and visitors to the Hospices
  • External Providers e.g., DHB’s, District Nurses, Te Puna Hauora, ARCC’s.



Person Specification



  • A current practising certificate with the New Zealand Nursing Council
  • Post Graduate Certificate in speciality nursing practice with an expectation to work towards Diploma level within 12 months
  • Minimum Level 3 PDRP with an expectation to work towards Level 4 within 6 months
  • Experience as clinical leader in palliative healthcare
  • Demonstrated ability to articulate evidence based nursing, quality and education advice to a multidisciplinary team
  • Professional leader and role model, with proven ability to inspire, motivate and develop others
  • Plans work to meet agreed deadlines, seeks advice and includes other appropriately
  • Collaborative working style and ability to lead others through change
  • Able to work with complex team structures in negotiation, counselling and maintenance of co-operative working relationships
  • Ability to manage budgets
  • Comprehensive understanding of process and quality improvement concepts and methodologies and evidence of successful application of these in the practice settings
  • Knowledge of Principles of the Treaty of Waitangi and biculturalism
  • Cultural awareness and sensitivity in dealing with people from diverse backgrounds and ethnicities
  • Current NZ full driving licence
  • Post graduate Diploma or a desire to work towards this
  • Level 4 PDRP
  • Management qualification
  • Knowledge of local communities, their key issues and customers
  • Knowledge of national and international palliative care best practice



Appendix 1

General Responsibilities of an Employee of the Northern Hospice Alliance.

The following responsibilities are shared by all Northern Hospice Alliance staff. Please read this section carefully as it contains important information that applies to your role every day.

General Responsibilities


What’s Expected of You

Professional Standards

  • Maintain any qualifications, including registrations and practising certificates, required for legal and safe practice
  • Keep yourself up to date on knowledge, best practices and legislation relating to your work
  • Make a personal contribution towards effective and efficient working relationships with your team and other NHA Teams
  • Ensure you carry out your work in a way that is customer focused and meets professional standards
  • In conjunction with your manager, identify your own training needs and plan to meet these needs
  • Manage your own time and prioritise your work effectively.


Legislation, Regulations and Organisational Policies

  • Be familiar with and adhere to the provision of:
  • All relevant acts and regulations
  • All organisational policies
  • Relevant procedure manuals.


Health and Safety

  • Carry out work in a healthy and safe manner
  • Encourage and assist others to work in the same way
  • Report and rectify any unsafe workplace conditions/practices
  • Complete an accident report for any accident, injury or near miss which has taken place at work in a timely manner
  • Co-operate with, support and promote health and safety actions and initiatives in the workplace
  • Read and understand the health and safety manual and the emergency plan
  • Keep your knowledge of identified hazards up-to-date.



  • Adhere to the Privacy Act 1993 and the Health Information Privacy Code 1994 and subsequent amendments in regard to the non-disclosure of information
  • Strict confidentiality of patient, applicant and employee information is maintained at all times.



  • Thoughtful of other people and take time to put yourself in other people shoes
  • Positive about what we can achieve, high standards and motivate others to achieve
  • Open, flexible and accepting of challenges
  • Treat others as you would like to be treated
  • Honest with yourself and with others
  • Resources are used thoughtfully and effectively
  • Behave and work in a responsible and ethical manner that is consistent with your profession
  • Understand that everyone has a voice and therefore you listen, acknowledge and respond appropriately
  • Recognise that each individual brings unique qualities to contribute to the group.