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Driver/Storeperson Position Description

Position Title:

Driver/Store person


Direct Reports:




Hibiscus Hospice Retail Shops – Whangaparaoa, Orewa and Silverdale



Feb 2018


Reporting To:

Retail Services Manager



1 FTE – 40 hours per week (Monday to Friday)


Position Objective

The Driver/Store person will be responsible for the collection and delivery of goods from donors to and from the Hospice shops. The Driver/ Store person will also undertake store person duties and electrical testing for donated goods.



Key Accountabilities and Expected Results


Expected Results

Collect and deliver goods

  • Collect goods and deliver customer purchases according to daily worksheets and maximum efficiency
  • Provide a regular collection and delivery service between the Hospice Shops to maintain adequate stock levels
  • Review quality of donated goods
  • Maintain records on trip sheets and vehicles i.e. K’s travelled, fuel, vehicle inspections, maintenance checks
  • Maintain a schedule to clear shops of waste and rubbish


Interact with donors, volunteers, customers and wider Hospice Team


  • Maintains positive relationships with donors and customers
  • Donors thanked in most appropriate way
  • Volunteers are supported to complete their tasks
  • Distribute and collect internal mail bags
  • Move stock or equipment for the wider Hospice team

Undertake store person’s duties

  • Work with the Retail Managers at each shop to ensure stock is stored and retrieved in a safe and accessible manner
  • Set up shelving and storage methods to maximise use of space
  • Maintain the movement of stock from inward goods to sorting areas and distribution


Undertake electrical testing for goods


  • Undertake electrical testing of donated goods as directed by the Electrical Testing Supervisor


Health & Safety

  • Reports issues that could adversely affect delivery of services, safety of staff or the reputation of the service
  • Maintains privacy and confidentiality of information
  • Participates in Health and Safety systems and Emergency procedures
  • Assesses risks to personal safety and safety of others
  • Supports health and safety representatives
  • Ensures all incidents, accidents, hazards, near misses and service enquiries are immediately reported and recorded in writing.


Any other Reasonable Duties

  • Any other reasonable duties as required by the Retail Services Manager and Shops in order to support a happy, safe and high performing work environment.
  • Meet employee responsibilities in accordance with Appendix 1.



Important Working Relationships


  • Retail Services Manager
  • Store Managers
  • Volunteers
  • Staff across the Northern Hospice Alliance


  • Customers
  • Donors
  • Patients, families and visitors to the Hospices



Person Specification



  • Experience in safe heavy lifting and lifting awkward objects is required. Handcarts, trolleys and Personal Protective Equipment (PPE) are provided
  • Must hold a valid full NZ driving license and safe driving record
  • Experience in the operation of large vehicles; or an equivalent combination of experience and training
  • Ability to read and interpret maps and driving instructions to plan the most efficient route service
  • Understands basic principles of stores/warehousing
  • Able to follow work schedules and take initiative to meet the unexpected
  • Able to maintain vehicles to required operational and safety standards
  • Works with others in a collaborative way
  • Physically fit
  • Have attention to detail and accurate documentation skills
  • Safe attitude to work
  • Able to relate to all members of the community in an empathetic way aligned to Hospice values
  • Language, behaviour and attitude demonstrate respect for the principles of the Treaty of Waitangi



Appendix 1

General Responsibilities of an Employee of the Northern Hospice Alliance.

The following responsibilities are shared by all Northern Hospice Alliance staff. Please read this section carefully as it contains important information that applies to your role every day.

General Responsibilities


What’s Expected of You

Professional Standards

  • Maintain any qualifications, including registrations and practising certificates, required for legal and safe practice
  • Keep yourself up to date on knowledge, best practices and legislation relating to your work
  • Make a personal contribution towards effective and efficient working relationships with your team and other NHA Teams
  • Ensure you carry out your work in a way that is customer focused and meets professional standards
  • In conjunction with your manager, identify your own training needs and plan to meet these needs
  • Manage your own time and prioritise your work effectively.


Legislation, Regulations and Organisational Policies

  • Be familiar with and adhere to the provision of:
  • All relevant acts and regulations
  • All organisational policies
  • Relevant procedure manuals.


Health and Safety

  • Carry out work in a healthy and safe manner
  • Encourage and assist others to work in the same way
  • Report and rectify any unsafe workplace conditions/practices
  • Complete an accident report for any accident, injury or near miss which has taken place at work in a timely manner
  • Co-operate with, support and promote health and safety actions and initiatives in the workplace
  • Read and understand the health and safety manual and the emergency plan
  • Keep your knowledge of identified hazards up-to-date.



  • Adhere to the Privacy Act 1993 and the Health Information Privacy Code 1994 and subsequent amendments in regard to the non-disclosure of information
  • Strict confidentiality of patient, applicant and employee information is maintained at all times.



  • Thoughtful of other people and take time to put yourself in other people shoes
  • Positive about what we can achieve, high standards and motivate others to achieve
  • Open, flexible and accepting of challenges
  • Treat others as you would like to be treated
  • Honest with yourself and with others
  • Resources are used thoughtfully and effectively
  • Behave and work in a responsible and ethical manner that is consistent with your profession
  • Understand that everyone has a voice and therefore you listen, acknowledge and respond appropriately
  • Recognise that each individual brings unique qualities to contribute to the group.